Terms & Conditions

TERMS & CONDITIONS


REGISTRATION

You are required to register to be able to use services or features available to you on this site. You will need to provide information that is current and accurate. You are advised to inform us at ……………………..email should you want to update the information. We may change the registration requirements whenever needed, to give the best services to our customers. You are advised to inform us immediately of any breach of security of your account. Please refer to our Privacy Policy for more info on how we use and protect your data.


ELIGIBILITY TO PURCHASE

To make purchases on our website, you will be required to provide your valid and accurate information as requested. Purchases through website are available to customers with a valid credit card/debit card/online banking account from any banks acceptable to our site. However, manual bank transfer via cash deposit machine (ATM Machine) is also made available to customers that wish to make purchases on our website. Purchases to our site must be acceptable to us and customers must authorize rznbeauty.com to process a charge /charges specific to their orders. You agree that we may use the information provided to conduct anti-fraud checks. Please refer to our Privacy Policy for more info on how we use and protect your data.


ORDERS

Please note that all orders are subjected to availability and acceptance by us. We do not allow reservations. We will inform you if pre-orders are allowed for incoming products/restock items.


PRICING AND PAYMENTS

  • All prices are in Ringgit Malaysia (MYR) and are subject to change without notice.
  • We currently accept direct payment from major bank in Malaysia including Maybank2u, CimbClicks, RHBonline, ALLIANCE Bank, Bank Islam, and Hong Leong Bank.
  • You will be redirected to your preferred payment channel when you proceed to check out.

 

SHIPPING, RETURN & EXCHANGE POLICY

Please note that all orders placed before 3pm, will be processed on the same day and shipping will be done on that day. Any orders placed after 10pm, will be processed on the next day and shipping will be done on the next working day from the processed date. We use POSLAJU services for shipping worldwide and customer will be provided with the tracking number for reference. Please allow an estimation time of delivery of about 3 to 4 working days.


Please also note that RZNBEAUTY have a no refund policy.


HOW TO ORDER

  • Ordering online from the rznbeauty.com Online Store is easy!
  • Simply choose the items you wish to purchase and add them, individually, to your shopping cart.
  • Each time you add an item, you'll be able to view the entire contents of your cart with a total amount purchased so far.
  • You will also be able to see which items are in stock and which items are out of stock. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

 

ACCEPTANCE OF ORDER

Once order is placed, you will receive an email and sms acknowledging your order. You have the right to cancel any order for a product within seven working days, commencing on the day after the date on which you placed order, and will receive a full refund, ONLY IF we have not processed AND shipped your order.

Please be reminded that we may refuse to process your order or refuse to accept your transaction for any reason at any time, at our sole discretion. We will not be held liable to you or any third party resulting to refusing to process your order or refuse to accept your transaction.


SHIPPING
Online Orders:

  • At the rznbeauty.com, most orders ship out from our warehouse one day after payment received.
  • Although most online orders process and deliver within 2 to 3 business days, please allow up to 4 to 7 days for delivery (Shipping in Malaysia only).
  • For international shipping will be vary as it depends with our local courier.

 

PROMO CODE OR VOUCHER POLICY

Use of promo code or voucher is not transferrable, and not exchangeable for cash. Customer is advised to be aware of the expiry date for promo code or voucher. Only one promo code or voucher is to be used per transaction.


CONTACT US

If your question or comment is relative to your order, call +60145117083 and speak with one of our friendly Customer Service professionals or email us at customercare@rznbeauty.com.my